Investor FAQ's

I recently sent in some instruction forms to update my holding details. How can I tell if this has been done?


Information such as address details, payment instructions and annual report elections can be confirmed online by logging into the Link Investor Centre at https://investorcentre.linkmarketservices.co.nz. Changes requested by mail may take up to three working days to be processed. If your change request has not been affected after this period, please contact Link as below; Phone: 09 375 5998
+64 9 375 5998 (International)
Email: enquiries@linkmarketservices.co.nz
Fax: 09 375 5990
+64 9 375 5990 (International)
Postal Address: PO Box 91976
Auckland 1142




Why can I update some elements of my holdings online, but have to complete a form for others?


Link takes the security of your holdings very seriously, therefore there are restrictions on the extent of changes that may be conducted online. Availability is based on several factors, including industry regulations, transaction type and shareholding value. If the update you require is not available online, please complete and sign the relevant form and forward it to us for processing of your instruction.




How do I record/change my IRD Number?


Shareholder's can record or change their IRD number by logging into the Link Investor Centre or completing the IRD Number and Tax Election Notification Form. Or you can advise Link Market Services of the details by; Phone: 09 375 5998
+64 9 375 5998 (International)
Email: enquiries@linkmarketservices.co.nz
Fax: 09 375 5990
+64 9 375 5990 (International)
Postal Address: PO Box 91976
Auckland 1142




How do I record/change my withholding tax rate?


You can update your tax rate by logging into the Investor Centre or completing the IRD Number and Tax Election Notification Form. Alternatively you can contact Link Market Services by Phone: 09 375 5998
+64 9 375 5998 (International)
Email: enquiries@linkmarketservices.co.nz
Fax: 09 375 5990
+64 9 375 5990 (International)
Postal Address: PO Box 91976
Auckland 1142
Please Note: Any dividend payments are taxed at the dividend tax rate and not your personal tax rate (where the company has declared a dividend).




How do I change my address?


You can update your address details for Individual, Joint holder, and Company holdings by logging into the Link Investor Centre and selecting 'Update Address' under the 'Communications' section. This change can be applied to one or to multiple holdings. If you are using the 'Single Holding' login, then you will only be able to update your address details if you have an 'Individual' holding. Alternatively you can send your instructions by mail or fax to: Link Market Services
Fax: 09 375 5990
Mail: PO Box 91976, Auckland 1142

For security reasons, any deceased estate holdings will not be able to be updated online and you will need to download a Change of Address Form. You can also obtain a change of address notification card from NZ Post free of charge. As New Zealand law does not yet recognise electronic signatures, we are unable to accept changes of address via email. All change of address details are to be signed by all holders. If you are signing under a Power of Attorney, a certified copy of the original Power of Attorney must be lodged with Link Market Services for noting (if not already noted).




How do I change my name?


How you change your name on your holding will depend upon your individual circumstances. You can change your name by completing the Name Correction Form. Please note that we are unable to accept requests by facsimile, email or phone. The form should be correctly completed, signed, and accompanied by relevant supporting documentation. If you are signing under a Power of Attorney, a certified copy of the original Power of Attorney must be lodged with Link Market Services for noting (if not already noted). Supporting documentation requirements differ, depending on the reason for the change of name;

  • Change of name by marriage - Please supply a certified copy of your marriage certificate;
  • Change to maiden name - if you wish to revert to your maiden name, please supply a certified copy of your marriage certificate;
  • Change of name by Deed Poll - Please supply a certified copy of the Deed Poll;
  • Change of Company Name - Please supply a certified copy of the Certificate of Registration of Change of Name.




How can I correct the spelling of my name on the register?


In most cases this simply requires completion of a Name Correction Form. Alternatively please contact Link Market Services by; Phone: 09 375 5998
+64 9 375 5998 (International)
Email: enquiries@linkmarketservices.co.nz
Fax:09 375 5990
+64 9 375 5990 (International)
Postal Address: PO Box 91976
Auckland 1142




How can I change my bank account number?


You can update your bank account details for Individual, Joint and Company holdings by logging into the Link Investor Centre and selecting 'Update Payment Instructions' under the 'Payments & Tax' section. This change can be applied to single or multiple holdings. For security reasons, Deceased Estate holdings are not able to be updated online and you will be required to complete the Request for Direct Credit of Payments Form from the 'Forms' section.





Updating your Details

I recently sent in some instruction forms to update my holding details. How can I tell if this has been done?


Information such as address details, payment instructions and annual report elections can be confirmed online by logging into the Link Investor Centre at https://investorcentre.linkmarketservices.co.nz. Changes requested by mail may take up to three working days to be processed. If your change request has not been affected after this period, please contact Link as below; Phone: 09 375 5998
+64 9 375 5998 (International)
Email: enquiries@linkmarketservices.co.nz
Fax: 09 375 5990
+64 9 375 5990 (International)
Postal Address: PO Box 91976
Auckland 1142




Why can I update some elements of my holdings online, but have to complete a form for others?


Link takes the security of your holdings very seriously, therefore there are restrictions on the extent of changes that may be conducted online. Availability is based on several factors, including industry regulations, transaction type and shareholding value. If the update you require is not available online, please complete and sign the relevant form and forward it to us for processing of your instruction.




How do I record/change my IRD Number?


Shareholder's can record or change their IRD number by logging into the Link Investor Centre or completing the IRD Number and Tax Election Notification Form. Or you can advise Link Market Services of the details by; Phone: 09 375 5998
+64 9 375 5998 (International)
Email: enquiries@linkmarketservices.co.nz
Fax: 09 375 5990
+64 9 375 5990 (International)
Postal Address: PO Box 91976
Auckland 1142




How do I record/change my withholding tax rate?


You can update your tax rate by logging into the Investor Centre or completing the IRD Number and Tax Election Notification Form. Alternatively you can contact Link Market Services by Phone: 09 375 5998
+64 9 375 5998 (International)
Email: enquiries@linkmarketservices.co.nz
Fax: 09 375 5990
+64 9 375 5990 (International)
Postal Address: PO Box 91976
Auckland 1142
Please Note: Any dividend payments are taxed at the dividend tax rate and not your personal tax rate (where the company has declared a dividend).




How do I change my address?


You can update your address details for Individual, Joint holder, and Company holdings by logging into the Link Investor Centre and selecting 'Update Address' under the 'Communications' section. This change can be applied to one or to multiple holdings. If you are using the 'Single Holding' login, then you will only be able to update your address details if you have an 'Individual' holding. Alternatively you can send your instructions by mail or fax to: Link Market Services
Fax: 09 375 5990
Mail: PO Box 91976, Auckland 1142

For security reasons, any deceased estate holdings will not be able to be updated online and you will need to download a Change of Address Form. You can also obtain a change of address notification card from NZ Post free of charge. As New Zealand law does not yet recognise electronic signatures, we are unable to accept changes of address via email. All change of address details are to be signed by all holders. If you are signing under a Power of Attorney, a certified copy of the original Power of Attorney must be lodged with Link Market Services for noting (if not already noted).




How do I change my name?


How you change your name on your holding will depend upon your individual circumstances. You can change your name by completing the Name Correction Form. Please note that we are unable to accept requests by facsimile, email or phone. The form should be correctly completed, signed, and accompanied by relevant supporting documentation. If you are signing under a Power of Attorney, a certified copy of the original Power of Attorney must be lodged with Link Market Services for noting (if not already noted). Supporting documentation requirements differ, depending on the reason for the change of name;

  • Change of name by marriage - Please supply a certified copy of your marriage certificate;
  • Change to maiden name - if you wish to revert to your maiden name, please supply a certified copy of your marriage certificate;
  • Change of name by Deed Poll - Please supply a certified copy of the Deed Poll;
  • Change of Company Name - Please supply a certified copy of the Certificate of Registration of Change of Name.




How can I correct the spelling of my name on the register?


In most cases this simply requires completion of a Name Correction Form. Alternatively please contact Link Market Services by; Phone: 09 375 5998
+64 9 375 5998 (International)
Email: enquiries@linkmarketservices.co.nz
Fax:09 375 5990
+64 9 375 5990 (International)
Postal Address: PO Box 91976
Auckland 1142




How can I change my bank account number?


You can update your bank account details for Individual, Joint and Company holdings by logging into the Link Investor Centre and selecting 'Update Payment Instructions' under the 'Payments & Tax' section. This change can be applied to single or multiple holdings. For security reasons, Deceased Estate holdings are not able to be updated online and you will be required to complete the Request for Direct Credit of Payments Form from the 'Forms' section.





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